Refund policy
At Velora, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
30-Day Return Window
You have 30 calendar days from the date of delivery to request a return. To be eligible for a return, your item must be:
- Unworn, unwashed, and unaltered
- In its original condition with all tags attached
- In the original packaging (if applicable)
How to Initiate a Return
Email us at support@veloraze.com with your order number and reason for return. Our team will respond within 24 hours with return instructions.
Refund Processing
Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed within 5-7 business days to your original payment method. Please allow an additional 3-5 business days for the refund to appear on your statement.
Damaged or Defective Items
If you receive a damaged or defective item, please email us at support@veloraze.com within 48 hours of delivery with photos of the damage. We will send a replacement at no additional cost.
Contact Us
support@veloraze.com
Return Shipping and Fees
Return shipping costs are the customer's responsibility. We do not charge a restocking fee.